# Application Support Analyst

- **Company:** Vermont Information Processing
- **Location:** Colchester, VT, US (Not specified)
- **Salary:** Salary not disclosed
- **Contract:** Not specified
- **Posted:** 2026-09-29

## Job description

Annual Compensation: $47,840 - $52,000
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
About VIP
Vermont Information Processing (VIP) is a leading data processing and technology company powering the beverage distribution industry. For decades, VIP has built the systems that suppliers, distributors, and retailers rely on to run their businesses, from order management and route accounting to compliance, pricing, and business intelligence.
We combine deep, hard-won industry expertise with modern technology to solve real problems for a durable, essential industry. Backed by a loyal customer base and a trusted brand, VIP is investing in its next chapter of growth, and in the people who will build it. Join a team where your work directly shapes the tools an entire industry depends on.
About the Role
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
What You'll Do
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments
Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
Follow up on customer communications and interactions
What You'll Bring
Excellent communication skills - verbal & written
Strong ability to analyze and solve problems
Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Reliable & dependable
Ability to multitask under pressure
College degree and at least one year of customer service experience preferred
Benefits Include
Health Insurance
Vision and Dental Expense Reimbursement
401k Match & Employer Contributions
Life and Disability Insurance
Health Savings and Flexible Spending Accounts
Paid Parental Leave
Discounted Gym Memberships
Combined Time Off and Floating Holidays
Flex and Hybrid Schedules
On-site Child Care Center (VT)
On-site Fitness Center (VT)
On-site Health Clinic (VT)
Legal & Compliance Equal Employment Opportunity.
Vermont Information Processing is an Equal Opportunity Employer. VIP is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on legitimate, job-related factors.
Pay Equity & Transparency.
VIP is committed to fair, equitable, and transparent pay. The salary range listed above reflects the anticipated base pay for this role; actual compensation will depend on job-related factors such as experience, skills, qualifications, and work location, and may be adjusted to comply with applicable state and local pay-transparency laws. VIP does not base compensation decisions on any legally protected characteristics and reviews its pay practices to support pay equity across the organization. Reasonable Accommodation. VIP provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need accommodation to apply for an interview, please contact Recruiting@VTinfo.com .
Work Authorization.
Applicants must be legally authorized to work in the location of the position.

[Apply on the company site](https://www.joonow.com/en/job/application-support-analyst-colchester-vt-2mea4k4z1f/apply)