# Desktop Support Analyst I

- **Company:** DYOPATH
- **Location:** Oakbrook Terrace, IL, US (Not specified)
- **Salary:** Salary not disclosed
- **Contract:** Not specified
- **Posted:** 2026-11-11

## Job description

Join Our Team as a Desktop Support Analyst
Are you energized by solving technical problems and helping end users stay productive and connected?
We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced, customer-focused environment. In this role, you will provide hands-on technical support for desktops, laptops, software, printers, scanners, and other peripherals while delivering an exceptional end-user experience.
Why You’ll Love Working Here
Meaningful Impact: Play a key role in maintaining reliable day-to-day IT operations and end-user productivity
Growth & Development: Expand your technical knowledge and continue building your IT career
Collaborative Environment: Work alongside a supportive, team-focused group
Customer-Focused Culture: Build trusted relationships with end users while resolving technical issues
Role Overview
Location: On-site (Whitsett, NC)
Schedule: (1st shift 8a-5p); Monday through Friday
Pay Rate : $24/hour
What You’ll Do
As a Desktop Support Analyst, you will provide hands-on technical support while maintaining reliable endpoint technology and a positive end-user experience.
Provide technical support for desktops, laptops, printers, scanners, and other peripherals
Analyze and troubleshoot end-user incidents, service requests, hardware issues, and software problems
Provide desktop and end-user support in person, over the phone, and through chat
Install, configure, deploy, maintain, and troubleshoot company PCs, laptops, software, and peripheral devices
Create, receive, track, and resolve incidents, tasks, and service requests using IT ticketing systems
Maintain response and resolution times in accordance with established service-level agreements (SLAs)
Meet with end users as needed to troubleshoot recurring or complex technical issues
Perform Microsoft security patches, antivirus updates, and software/application updates
Troubleshoot operating system, application, hardware, connectivity, and process errors
Order replacement parts and coordinate hardware maintenance and repairs
Support IT asset management and endpoint lifecycle activities
Coordinate with third-party vendors and technical service providers when necessary
Create, edit, and maintain technical documentation and knowledge base articles
Document processes, procedures, and technical requirements
Develop clear instructional materials and troubleshooting guides to support end-user self-service
Support continuous improvement initiatives, technology deployments, and special IT projects
What You Bring to the Team
Education & Certification
Bachelor’s degree in computer science, Information Technology, or a related field OR four years of comparable IT work experience
CompTIA A+ certification required
Technical Skills & Experience
Intermediate-level computer hardware troubleshooting
Intermediate-level software and application troubleshooting
Hands-on desktop support and end-user technical support experience
Experience supporting Windows desktops and laptops
Working knowledge of Microsoft 365 (Office 365/O365) applications
SharePoint experience preferred
Experience supporting printers, scanners, and other peripheral devices
Experience installing, configuring, deploying, and maintaining endpoint devices and applications
Familiarity with IT ticketing systems, incident management, service requests, and SLA requirements
Experience supporting system, software, security, and antivirus updates
Ability to diagnose technical issues and provide sound technical advice and problem resolution
Experience creating technical documentation, troubleshooting procedures, or knowledge base articles
Customer Service & Professional Skills
Strong customer service and end-user support mindset
Excellent written and verbal communication skills
Ability to explain technical information clearly to users with different levels of technical knowledge
Strong troubleshooting, analytical, and problem-solving skills
Detail-oriented with strong organizational skills
Ability to prioritize multiple incidents and service requests while meeting deadlines
Sound judgment when advising users and resolving technical issues
Ability to collaborate effectively with IT teams, end users, vendors, and other stakeholders
Why This Role Matters
As a Desktop Support Analyst, you will be a critical point of contact for end users who rely on technology to perform their work. Your ability to troubleshoot hardware and software issues, maintain reliable endpoint devices, manage incidents effectively, and provide exceptional customer service will directly support business continuity and user productivity.
This opportunity is ideal for an IT support professional who enjoys being hands-on, solving problems, working directly with end users, and continuing to expand their technical skills.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

[Apply on the company site](https://www.joonow.com/en/job/desktop-support-analyst-i-oakbrook-terrace-il-wsdqm1ywe1/apply)