# Inside Sales Assistant Manager

- **Company:** Joyce Windows, Sunrooms & Baths
- **Location:** Berea, OH, US (Not specified)
- **Salary:** Salary not disclosed
- **Contract:** Full-time
- **Posted:** 2026-11-13

## Job description

Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships.
At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Joyce Factory Direct is seeking a motivated, experienced Inside Sales Assistant Manager to help lead our call center team in Berea, Ohio.
Our Inside Sales team connects with homeowners interested in our products, builds excitement around their projects, and schedules in-home consultations with our sales representatives. Rather than closing purchases over the phone, our focus is on generating quality appointments for our sales teams.
In this role, you'll coach and develop appointment-setting specialists, drive team performance, and help manage daily call center operations. While you won't carry an individual production quota, you'll provide hands-on sales support and lead by example when needed.
Schedule
Full-Time: 1:00 PM – 9:00 PM
Weekend availability required (at least one weekend day per week)
Compensation
$20 per hour base pay
Performance bonuses and incentives based on team results
Expected total compensation: $25–$30 per hour, based on performance
What You'll Do
Lead, coach, and develop a team of Inside Sales and Appointment Specialists to achieve performance goals
Train employees on effective appointment-setting techniques, objection handling, and communicating the value of an in-home consultation
Conduct regular one-on-one coaching sessions, call reviews, and performance evaluations
Monitor team productivity, appointment quality, and daily sales activity
Lead team huddles, communicate goals, and motivate employees to succeed
Support onboarding, training, and performance improvement efforts
Coordinate with regional sales teams to maintain appointment availability and scheduling goals
Provide hands-on support with inbound and outbound calls during busy periods or as needed
Handle escalations, address performance concerns, and help maintain smooth daily operations
Partner with the Customer Experience Director to improve team performance and execute daily priorities
You'll Be a Good Fit If You Have
Experience in inside sales, appointment setting, call center sales, or a similar performance-driven environment
Previous leadership or supervisory experience with a proven ability to coach and develop employees
Strong sales and communication skills, including objection handling and generating customer interest
Experience monitoring performance metrics and helping teams achieve measurable goals
Confidence providing feedback, handling escalations, and holding employees accountable
A competitive, goal-oriented mindset with a passion for developing people
Strong organizational and time-management skills
Availability to work the 1:00 PM – 9:00 PM shift and at least one weekend day per week
Reliable transportation to and from work
Benefits
Health, Dental, and Vision Insurance
PTO and vacation
401(k) with a 25% uncapped company match
Employee discounts on home improvement services
Employee Referral Bonus Program
Why Joyce?
71+ years of success as a family-owned and operated company
A hands-on leadership opportunity with a direct impact on team success
Opportunities for professional growth and leadership development
High-quality, American-made products
An upbeat, performance-driven team that recognizes strong leadership and results
#LI-BO1

[Apply on the company site](https://www.joonow.com/en/job/inside-sales-assistant-manager-berea-oh-0rh4kbpby5/apply)