# Inside Sales Manager- Previous Customer Outreach

- **Company:** Joyce Windows, Sunrooms & Baths
- **Location:** Berea, OH, US (Not specified)
- **Salary:** Salary not disclosed
- **Contract:** Full-time
- **Posted:** 2026-11-13

## Job description

Inside Sales Manager – Previous Customer Outreach
Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships.
At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Joyce Factory Direct is seeking an experienced Inside Sales Manager – Previous Customer Outreach to lead our customer engagement and referral program within our Berea, Ohio call center.
Our Family & Friends program focuses on building lasting relationships with previous customers, generating repeat business, and securing referrals and quality appointments for our in-home sales teams.
In this role, you'll lead and develop a dedicated team of outreach specialists while actively connecting with previous customers to maintain relationships, identify new opportunities, and generate referrals. You'll also oversee program performance, coordinate customer engagement campaigns, and serve as a primary point of contact for incoming service and warranty inquiries.
This is a hands-on leadership position combining inside sales, customer relationship management, and program coordination.
Compensation
$20 per hour base pay
Performance bonuses and incentives based on program results
Expected total compensation: $30–$35 per hour, including bonuses, based on performance
What You'll Do
Lead, coach, and develop a team of outreach specialists to achieve appointment-setting and referral goals
Proactively connect with previous customers to maintain relationships, identify additional home improvement needs, and ask for referrals
Oversee outreach campaigns focused on generating repeat business, referrals, and quality appointments
Conduct regular coaching sessions, call reviews, and performance evaluations
Coordinate customer appreciation events, marketing campaigns, and referral promotions
Monitor team performance, referral activity, and overall program results
Oversee referral reward tracking and coordinate payments with Accounting
Handle incoming service and warranty inquiries, document concerns, and connect customers with Production and Service Teams for resolution
Collaborate with Sales, Marketing, and call center leadership to improve program performance
Manage vendor relationships and support ongoing program improvements
You'll Be a Good Fit If You Have
Experience in inside sales, call center operations, customer outreach, or a similar performance-driven environment
Previous leadership experience with the ability to coach, train, and motivate employees
Strong sales and relationship-building skills, including generating referrals and identifying customer needs
Confidence engaging previous customers through proactive outreach and maintaining long-term relationships
Experience managing performance metrics and driving team results
Confidence handling customer concerns, escalations, and service inquiries
Strong organizational, communication, and problem-solving skills
The ability to manage multiple priorities and collaborate across departments
Benefits
Health, Dental, and Vision Insurance
PTO and vacation
401(k) with a 25% uncapped company match
Employee discounts on home improvement services
Employee Referral Bonus Program
Why Joyce?
71+ years of success as a family-owned and operated company
An opportunity to lead and grow an established customer engagement and referral program
A leadership role with opportunities for professional growth
High-quality, American-made products
A collaborative, performance-driven call center team
#LI-BO1

[Apply on the company site](https://www.joonow.com/en/job/inside-sales-manager-previous-customer-outreach-berea-oh-56m3frhg4y/apply)