# Resident Services Manager

- **Company:** AlphaX
- **Location:** US (Remote)
- **Salary:** Salary not disclosed
- **Contract:** Contractor
- **Posted:** 2026-10-23

## Job description

WIL is seeking a Resident Services Manager to connect public housing residents with jobs, training, and services that build economic self-sufficiency.
About the Workforce Intelligence Lab (WIL)
The Workforce Intelligence Lab (WIL) is an applied workforce research initiative. WIL builds methodology-transparent workforce intelligence, including labor demand signals, occupational and credential pathways, and training-to-employment outcome measures, and works with education, employer, research, and community partners to turn that evidence into grant and sponsored-project collaborations. Learn more: https://wilinstitute.org
Opportunity type: this is a contingent proposal opportunity in WIL's expert collaborator network, not a funded vacancy. It supports a competitive grant application WIL is preparing; no award has been made, and there is no guaranteed work or funding. If an award proceeds and the staffing model calls for it, WIL may offer a project-based contract or consulting engagement. We will ask before naming you or including your resume in any proposal.
What you'll do
Lead resident needs assessments and service-coordination plans
Connect residents to employment, training, financial-capability, and supportive services
Build partnerships with service providers, workforce boards, and community organizations
Set up case-management workflows and resident engagement activities
Track resident goals, service use, and self-sufficiency outcomes
Contribute qualifications and past-performance narrative to WIL proposals when you authorize naming
Apply to be considered.
Requirements
Required
Experience leading resident services, service coordination, or family self-sufficiency programs in public or assisted housing
Case management and community-partnership experience
Knowledge of housing authority operations or assisted-housing program rules
Outcome tracking and reporting experience
Comfortable as a project-based contract collaborator; remote US
Nice to have
Housing authority staff or leadership experience
Workforce development or financial-coaching background
Bilingual (Spanish or other languages)

[Apply on the company site](https://www.joonow.com/en/job/resident-services-manager-51ypxr75hs/apply)