IT Support Technician

About BlinkRx:

BlinkRx is rebuilding how Americans access life-changing medicines. Today, only one in five prescriptions for new branded therapies are ever filled. The problem isn't the medicine. It's insurance barriers, affordability challenges, fragmented pharmacy experiences, and inadequate support that keep patients from starting and staying on treatment. Our mission is to change that.

We built RxOS, the first AI-powered prescription operating system. RxOS connects the largest network of doctors, patients, pharmacies, payers, and pharmaceutical manufacturers, intelligently orchestrating every step to guarantee a seamless prescription journey for every script.

Our teams solve complex, high-stakes problems at the intersection of artificial intelligence, healthcare operations, logistics, payments, and regulation. The impact is transformative: BlinkRx more than doubles the rate at which patients take their medications and lowers their out-of-pocket expenses by hundreds of dollars every month.

BlinkRx created and leads a rapidly growing $80+ billion category, with exceptional momentum:

• Built for scale: Over the past decade, we have invested nearly $1 billion in building the technology and operational platform required to serve patients at scale.

• Proven growth and economics: We have grown 100% annually for the past five years, are profitable, and support more than 60 pharmaceutical brands.

• Trusted with category-defining programs: Our technology powers a leading pharmaceutical manufacturer’s direct-to-patient platform for its GLP-1 portfolio, providing the infrastructure to expand patient access as demand for these therapies grows.

We are a dynamic team of technologists and industry experts seeking to build a generational company that delivers a genuine step change in American health. 

Who You Are:

You are an IT Support Technician who has demonstrated successfully addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve application issues, document processes and procedures, and serve end-users with a positive customer experience. You have developed strong communication skills and possess excellent time management awareness.

What You'll Do: 

• Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
• Support for all remote access technology, including laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
• Provide exceptional end-user support for our MacOS and Windows environments. 
• Support mobile wireless devices such as iPhone and iPad devices.
• Perform desk/office moves, setups, and changes for desktop hardware, printers and AV equipment.
• Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
• Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
• Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
• This role requires being onsite Monday-Friday during business hours.
• Participate as needed in on-call rotation for remote support on Saturdays & Sunday 9 am - 5 pm Eastern Time.
• May have to travel occasionally to provide IT support.

What You'll Need

• 5+ years’ experience delivering end-user IT support services.
• Experience supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
• Experience managing and troubleshooting stakeholder laptops both onsite and remotely.
• Experience with MDM applications like Jamf and Intune is a plus.
• Experience setting up and managing video conferences using Zoom.
• Experience with Amazon Connect and Zendesk is a plus.
• Experience with IT Asset tracking.
• Experience supporting a large user community of remote users.
• Experience supporting & working in a warehouse set up is a plus
• Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
• Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
• A drive to learn as you go in a fast-paced environment.

Location: This role is fully onsite in STL office

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.