Senior Site Reliability Engineer II

About BlinkRx:

BlinkRx is rebuilding how Americans access life-changing medicines. Today, only one in five prescriptions for new branded therapies are ever filled. The problem isn't the medicine. It's insurance barriers, affordability challenges, fragmented pharmacy experiences, and inadequate support that keep patients from starting and staying on treatment. Our mission is to change that.

We built RxOS, the first AI-powered prescription operating system. RxOS connects the largest network of doctors, patients, pharmacies, payers, and pharmaceutical manufacturers, intelligently orchestrating every step to guarantee a seamless prescription journey for every script.

Our teams solve complex, high-stakes problems at the intersection of artificial intelligence, healthcare operations, logistics, payments, and regulation. The impact is transformative: BlinkRx more than doubles the rate at which patients take their medications and lowers their out-of-pocket expenses by hundreds of dollars every month.

BlinkRx created and leads a rapidly growing $80+ billion category, with exceptional momentum:

• Built for scale: Over the past decade, we have invested nearly $1 billion in building the technology and operational platform required to serve patients at scale.

• Proven growth and economics: We have grown 100% annually for the past five years, are profitable, and support more than 60 pharmaceutical brands.

• Trusted with category-defining programs: Our technology powers a leading pharmaceutical manufacturer’s direct-to-patient platform for its GLP-1 portfolio, providing the infrastructure to expand patient access as demand for these therapies grows.

We are a dynamic team of technologists and industry experts seeking to build a generational company that delivers a genuine step change in American health. 

Responsibilities

• Define and drive observability strategy for IT system and process health, performance, and reliability, including alerting quality, dashboards, and service health indicators.
• Design and implement software-driven solutions within the IT domain, automating manual processes and eliminating operational complexity and toil.
• Act as a technical leader and force multiplier, helping set priorities and influencing decision-making across the entire IT team - support, systems and networks.
• Take ownership of large, ambiguous initiatives, driving them from concept to delivery while aligning stakeholders across IT, engineering and partner teams.
• Proactively identify systemic risks and reliability gaps in both tools and processes, recommending and leading platform upgrades and architectural improvements before they become incidents.
• Provide technical mentorship, architecture guidance, and high-quality design and code reviews for engineers across IT teams.
• Lead by example in documentation and knowledge sharing, ensuring systems and processes are well-understood and not dependent on individual ownership.
• Participate in and help mature incident response, escalation practices, and post-incident learning across the organization.

Desired Experience

• Bachelor’s or Master’s degree in Computer Science or equivalent practical experience.
• 5+ years of experience in site reliability engineering, infrastructure engineering, or platform engineering roles, with demonstrated impact at scale.

Reliability & Troubleshooting

• Expert-level, methodical troubleshooting across the entire stack, from application to kernel to network.
• Strong command-line proficiency and deep expertise in Linux systems and operating system fundamentals.
• Advanced understanding of networking concepts including load balancing, proxies, DNS, TCP/IP, NAT, and service-to-service communication.

Software & Automation

• Experience working across multiple languages (e.g., Python, Go, Bash, and familiarity troubleshooting application stacks such as React or similar). Strong proficiency in at least one.
• Strong track record of automating repetitive and complex operational work to reduce toil and increase reliability.
• Ability to design and build internal tools (Python or Go) that standardize and scale IT practices.
• Comfortable operating in an agile environment, with disciplined testing and quality practices.

Cloud & Platform Engineering

• Experience with cloud platforms (AWS preferred, GCP/Azure acceptable), particularly managed services and production-grade architectures.
• Expertise in Kubernetes and container orchestration (EKS, Helm), including lifecycle management and operational best practices.
• Proven experience designing and implementing observability systems, including metrics, logging, tracing, dashboards, and alerting.
• Deep understanding of container technologies, security scanning, secrets management, dynamic configuration, and microservices architectures.
• Familiarity with service meshes and advanced traffic management concepts.

Infrastructure as Code

• Experience designing and maintaining company-wide IaC codebases using tools such as Terraform, Pulumi, CloudFormation, or Ansible.
• Ability to think holistically about infrastructure design, cost, reliability, security, and long-term maintainability.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.