Account Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Account Manager will play a critical role in driving revenue growth and account excellence for Mitchell & Ness across league-based retail partnerships.

ROLE OVERVIEW

The Account Manager owns league-based buyer and account coverage for Mitchell & Ness, serving as the primary day-to-day contact for Fanatics and driving revenue growth across an assigned portfolio of accounts. This role requires deep expertise in sales execution, merchandising, promotional planning, supply chain coordination, and account performance analysis to cultivate strong customer relationships and uncover new business opportunities. The Account Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner cross-functionally with merchandising, planning, licensing, and operations teams to ensure seamless execution and fulfillment across the Mitchell & Ness account portfolio.
• Align with internal stakeholders through regular business reviews, communicating order flow, in-season strategy, and go-to-market milestones across multiple levels of leadership.
• Serve as a collaborative resource for retail partners, translating customer needs into actionable recommendations for internal teams.

Fan & Customer Impact (Obsessed with Fans)

• Serve as the trusted day-to-day point of contact for team and league partners, building and sustaining long-term relationships rooted in service excellence.
• Present account updates, sales performance data, and growth opportunities to both internal stakeholders and external retail partners with clarity and confidence.
• Communicate seasonal updates and product launches in a timely, accurate manner to ensure partners are equipped to serve Mitchell & Ness fans effectively.
• Identify and recommend replenishment and chase opportunities aligned to market demand and customer needs, ensuring fan-facing shelves reflect current trends.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Monitor and analyze weekly POS data and sales metrics to identify trends, surface insights, and drive data-informed recommendations across the portfolio.
• Translate analytical findings into strategic actions that unlock new business opportunities and address gaps within assigned accounts.
• Proactively identify replenishment and demand signals to inform go-to-market decisions and optimize inventory positioning for Mitchell & Ness product lines.
• Bring a solutions-oriented mindset to challenges across fulfillment, merchandising, and promotional planning to continuously improve account performance.

Ownership & Execution (Determined & Relentless Mindset)

• Own and execute a comprehensive sales plan designed to meet and exceed revenue goals within an assigned territory or account portfolio.
• Manage day-to-day account operations with strong attention to detail, ensuring accuracy across order flow, forecasting, and customer communications.
• Participate in weekly business reviews to maintain alignment on in-season strategy and proactively address any execution gaps.
• Hold yourself accountable to measurable outcomes, consistently demonstrating a relentless commitment to growth and performance within the Mitchell & Ness portfolio.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications

• 4+ years of experience in account management, sales, or a related field, with a proven track record of growing accounts and meeting or exceeding sales goals.
• Strong sales acumen with demonstrated ability to own and execute a sales plan across an assigned portfolio of retail accounts.
• Excellent communication, organizational, and relationship management skills, with experience serving as a primary point of contact for external partners.
• Demonstrated ability to analyze sales data and POS metrics and translate insights into actionable strategies and recommendations.
• Experience collaborating cross-functionally with merchandising, planning, licensing, and/or operations teams to drive execution and fulfillment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, for reporting, presentations, and business reviews.
• Passion for professional or collegiate sports, including the NFL, MLB, NBA, NHL, MLS, and/or NCAA.

Education:

Bachelor's degree in Business, Marketing, Communications, or a related field; or equivalent professional experience.

WORK LOCATION

Remote: As a fully remote role, the primary place of performance will be your residence or other approved remote location.

Hybrid: The primary place of performance of this role is the Company's office located in Jacksonville, Philadelphia or New York , subject to the Company's current hybrid work policy. This role currently requires in-office presence of Tuesday, Wednesday, Thursday. 

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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