Veterinary Receptionist / Client Service Representative

Peninsula Pet Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $20 - $24 per hour, for each hour worked
• This is a flexible full-time or part-time position with two to three 10-hour shifts scheduled Monday through Friday. 
• Additional hours are available for those who would like to cross train as a Kennel Assistant.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Ability to accurately process payments and maintain financial records
  • Experience scheduling appointments and coordinating calendars preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Peninsula Pet Clinic?

Peninsula Pet Clinic is an established practice in North Portland with a reputation for thoughtful medicine, lasting client relationships, and a genuinely collaborative team. Our practice includes two doctors, two Certified Veterinary Technicians, and experienced support staff  providing care for dogs, cats, small mammals, pocket pets, rabbits, and chickens. We take an individualized, Fear Free approach to patient care, offering everything from preventive and wellness services to dentistry, soft tissue surgery, and urgent care. Our well-equipped facility features digital radiography, digital dental radiography, ultrasound, a full in-house laboratory, and modern surgical and dental equipment.

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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