Senior Forward Deployed Engineer, Merchant Solutions

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Senior Forward Deployed Engineer, Merchant Solutions to help merchants successfully implement and operate their businesses on Bask Health.

This role combines hands-on software engineering with direct collaboration across merchant implementations, platform integrations, and operational workflows.

You'll work closely with internal teams and merchants to understand technical requirements, solve implementation challenges, and build solutions that make Bask's platform easier to adopt and operate.

You'll develop integrations, configure workflows, troubleshoot complex technical issues, and contribute reusable improvements to the platform. Rather than simply providing technical support, you'll write production-quality code and take ownership of engineering solutions from problem discovery through deployment.

This is a senior individual contributor position for someone who enjoys solving practical problems, working across different systems, and translating business needs into reliable technical solutions.

We're looking for someone who combines strong engineering judgment with excellent communication, initiative, and the ability to navigate complex technical and operational requirements.

What You'll Do

• Lead technical implementation projects involving Bask's merchant platform.
• Work with internal teams and merchants to understand implementation requirements and technical challenges.
• Design and develop solutions for merchant onboarding and platform configuration.
• Build and maintain integrations between Bask and external merchant systems.
• Develop APIs, services, and application functionality using TypeScript and Node.js.
• Contribute frontend functionality using React and Next.js when needed.
• Configure and extend merchant workflows involving storefronts, product catalogs, and subscriptions.
• Build automation that reduces repetitive merchant setup and operational tasks.
• Troubleshoot complex issues involving integrations, APIs, and application behavior.
• Investigate technical problems across frontend, backend, and third-party services.
• Develop reusable tools and components that improve merchant implementation processes.
• Collaborate with product and engineering teams to identify recurring merchant needs.
• Translate customer requirements into clear technical specifications and implementation plans.
• Design reliable solutions that work within Bask's existing platform architecture.
• Integrate third-party services using APIs, webhooks, and event-driven workflows.
• Help improve data synchronization and consistency across connected systems.
• Support technical discovery and solution design for complex merchant use cases.
• Improve observability, logging, and debugging for merchant integrations.
• Write automated tests for critical integrations and workflows.
• Document implementation approaches, integration requirements, and technical decisions.
• Identify opportunities to turn one-off merchant solutions into scalable platform features.
• Partner with customer-facing teams to communicate technical limitations and implementation options.
• Maintain strong standards for security, reliability, and data handling.
• Participate in code reviews and contribute to engineering architecture decisions.
• Mentor other engineers and share best practices for merchant implementation work.
• Use AI-assisted development tools while maintaining production-quality engineering standards.
• Take ownership of complex technical problems from initial investigation through resolution.

Requirements

• 5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or a comparable hands-on technical role.
• Strong professional programming experience with JavaScript or TypeScript.
• Experience developing backend applications and services using Node.js or comparable technologies.
• Experience building, integrating, and troubleshooting APIs.
• Familiarity with modern frontend development using React or comparable frameworks.
• Experience working with SQL databases and relational data.
• Strong understanding of REST APIs, webhooks, and integration patterns.
• Experience designing and implementing reliable software solutions.
• Ability to investigate technical issues across multiple application layers.
• Experience working with third-party platforms, services, or external APIs.
• Strong debugging and troubleshooting skills.
• Ability to translate business requirements into practical technical solutions.
• Experience owning technical projects from discovery through deployment.
• Understanding of application security, authentication, and authorization.
• Familiarity with cloud infrastructure and modern deployment workflows.
• Experience writing maintainable, well-tested production code.
• Ability to evaluate technical tradeoffs and recommend appropriate solutions.
• Experience collaborating with product managers, engineers, and nontechnical stakeholders.
• Strong communication skills and ability to explain technical concepts clearly.
• Ability to manage competing priorities across multiple technical projects.
• Strong attention to detail and commitment to reliability.
• Ability to work independently and take ownership of complex problems.
• Experience reviewing code and collaborating on technical architecture.
• Comfort working in a fast-moving, remote engineering environment.

Nice to Have

• Previous experience as a Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.
• Experience working directly with merchants or external customers on technical implementations.
• Experience with e-commerce platforms, Shopify, or merchant-facing SaaS products.
• Familiarity with merchant onboarding and storefront configuration workflows.
• Experience building subscription commerce or billing integrations.
• Familiarity with Stripe or other payment processing APIs.
• Experience with React, Next.js, and TypeScript in production.
• Experience with tRPC, Prisma, or Drizzle ORM.
• Experience with AWS Lambda, SQS, EventBridge, or other serverless technologies.
• Familiarity with event-driven systems and asynchronous processing.
• Experience building workflow automation or internal developer tools.
• Experience with multi-tenant SaaS architectures.
• Familiarity with API authentication, OAuth, and webhook security.
• Experience developing integrations involving healthcare or telehealth systems.
• Understanding of healthcare data privacy and security considerations.
• Experience with technical discovery, implementation planning, or solution architecture.
• Experience improving monitoring and observability for integrations.
• Familiarity with customer-facing technical documentation.
• Experience turning custom integrations into reusable platform capabilities.
• Experience using AI-assisted development tools such as Cursor or Claude Code.