Product Manager, Patient Experience

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We're looking for a Product Manager, Patient Experience to own and improve the patient-facing experiences that power Bask's telehealth platform.

You'll work across the patient portal, messaging, treatment status, refills, and renewals. These experiences help patients access information, communicate with their care teams, and manage their ongoing treatment.

This is a hands-on technical product management role focused on making complex healthcare experiences intuitive, accessible, and reliable. You'll work directly with engineering, design, and clinical operations to understand patient needs, identify problems, and ship meaningful product improvements.

We're looking for someone who understands how software is built, communicates effectively with engineers, and can take ownership of product initiatives from discovery through launch and iteration.

What You'll Do

• Own product initiatives across Bask's patient portal, messaging, treatment status, refills, and renewals.
• Help define and execute the product roadmap for patient-facing experiences.
• Work with patients, customer-facing teams, and clinical operations to understand user needs and identify opportunities for improvement.
• Improve how patients access treatment information, track their treatment status, and manage ongoing care.
• Develop intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Partner with engineering and design teams to translate patient needs into clear product requirements and technical specifications.
• Identify friction points and improve usability, accessibility, and reliability across patient-facing workflows.
• Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
• Coordinate with clinical and pharmacy product teams to ensure patient-facing experiences accurately reflect underlying care and fulfillment processes.
• Define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Gather user feedback, review product analytics, and use findings to prioritize improvements.
• Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
• Take ownership of product outcomes and continuously improve the patient experience.

Requirements

• 2+ years of professional product management experience building and shipping software products.
• At least 1 year of JavaScript/TypeScript experience.
• At least 1 year of professional experience in an engineering role.
• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
• Experience working on SaaS products, consumer-facing applications, or complex web-based software.
• Strong understanding of APIs, integrations, and modern web application development.
• Experience translating user needs and business requirements into clear, actionable product specifications.
• Strong product discovery, prioritization, and execution skills.
• Experience working directly with engineers, designers, and cross-functional stakeholders.
• Ability to use user feedback and product analytics to make informed decisions.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Nice to Have

• Experience with patient portals, digital health applications, or healthcare technology.
• Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows.
• Experience building consumer-facing SaaS products or self-service applications.
• Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA.
• Experience improving user engagement, retention, or recurring service experiences.
• Familiarity with user research, usability testing, and product analytics tools.
• Experience building configurable SaaS platforms that support multiple businesses or organizations.
• Experience with telehealth, subscription-based services, or direct-to-consumer platforms.