Centralized Services Engineer (International)

Job Summary 

The Centralized Services Engineer II plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The Engineer II owns the architecture and standards for Centralized Services (CS), serves as the final escalation point within the CS team, and drives innovation through scripting, automation, and tool integrations. This role is responsible for Veeam backup architecture, deployment standards, and complex recovery escalation, and mentors Engineer I, Administrator, and Technician staff. 

Job Responsibilities

Escalation and Support 

• Serve as the final escalation point within CS for complex issues unresolved by Engineer I staff and the internal helpdesk. 
• Lead complex or high-impact backup recoveries, ensuring critical data recovery and system integrity. 

Onboarding and Offboarding 

• Own internal user and client onboarding and offboarding processes, setting standards and continuously improving them. 
• Lead complex client onboardings and offboardings, ensuring all systems, accounts, and configurations are properly set up or decommissioned. 

Infrastructure Architecture 

• Design and architect datacenter and cloud infrastructure, focusing on Windows and Azure environments. 
• Define infrastructure standards and review builds and changes implemented by Engineer I staff. 

Backup Architecture 

• Design Veeam backup architecture and deployment standards for internal and client environments. 
• Define backup policies, retention, and verification standards for efficiency, compliance, and security. 
• Review backup failure trends across all environments and drive structural fixes. 

RMM (Remote Monitoring and Management) 

• Own the ConnectWise Automate platform configuration and standards. 
• Set the RMM automation strategy and review scripts and workflows developed by the team. 

MDM (Mobile Device Management) 

• Own Addigy and Intune platform configuration and standards. 
• Set the MDM automation strategy and review scripts developed by the team. 

PSA (Professional Services Automation) 

• Own ConnectWise Manage configuration and the design of service delivery workflows. 
• Tool Integration and Management 
• Lead proof-of-concept evaluations for new MSP tools and recommend adoption. 
• Design and implement integrations between tools within the MSP environment. 

Patching Management 

• Architect Windows and third-party patching processes and define compliance and security standards. 

Leadership and Mentoring 

• Mentor Engineer I, Administrator, and Technician staff, and review their technical work. 
• Lead CS projects and make architecture decisions in line with ITS strategy. 
• Documentation 
• Create and maintain architecture and design documentation for infrastructure, tools, and processes. 
• Set documentation standards for Veeam configurations, verification processes, and remediation procedures, and review documentation produced by the team. 

Job Qualifications

Education and Experience 

• Microsoft associate-level or higher certifications (e.g., AZ-104, AZ-800/801, AZ-305) 
• Veeam certification (VMCE) preferred 
• Networking certifications advantageous 
• 5+ years of experience in an MSP environment, including at least 2 years in an engineering role 

Technical Skills 

• Expertise in Windows Server, Azure infrastructure, and cloud technologies. 
• Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage). 
• Strong scripting skills in PowerShell or similar languages. 
• Experience with MDM platforms (Addigy, Intune). 
• Familiarity with MSP tools and their integrations. 
• Experience with database platforms (MSSQL, MySQL). 
• Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate). 
• Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam. 
• Proven experience designing infrastructure, backup, and automation solutions across multiple client environments. 

Soft Skills 

• Strong problem-solving and troubleshooting abilities. 
• Excellent communication and interpersonal skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Detail-oriented with a focus on process improvement. 
• Skilled in documentation. 
• Ability to mentor and develop junior staff. 
• Sound independent judgment on architecture and escalation decisions. 

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $14.00/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
• All verified job openings are posted here: https://www.itsasap.com/job-openings

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