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Descripción del empleo
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams.
What you'll do
- Manage stakeholders and timelines across existing customer accounts.
- Anticipate new needs, expansion opportunities and risks, and build account plans.
- Review and adjust customer configurations as needed, without writing code.
- Analyze, reshape and map large datasets, including unstructured data.
- Monitor product usage and failures, and correct issues when they arise.
- Relay technical problems and bottlenecks to delivery and engineering teams.
- Turn frontline issues into clear product requirements and implementation guides.
- Serve as the main contact for high-stakes accounts, including under tight deadlines.
- Take ownership of retention outcomes for assigned accounts.
- Travel to customers when needed.
Requirements
What we're looking for
- Experience at fast-paced, high-growth software companies, ideally vertical SaaS.
- Background as a technical account manager with a strong technical foundation, not only account management.
- Quick to learn software and comfortable working in large spreadsheets.
- A track record of staying at least 1.5 years in two or more roles.
- Lives in the New York area and can commit to being on site five days each week; no relocation assistance is provided.
Bonus points
- Experience as a support engineer who moved into account management.
- Depth in fintech or healthtech.
- Experience with data mapping, ERP or CRM systems, or debugging data issues.
- Familiarity with AI or LLM tools.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 165,000 per year
- Equity
Location and work model
- New York, NY, United States
- On-site, five days a week
- Full-time