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About Delinea:
Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.
Salesforce Administrator Summary
We are looking for a hands-on Salesforce administrator who knows Salesforce Service Cloud
well, keeps the platform secure and running smoothly, and is comfortable going one layer
down: reading an integration error, tracing where it broke, and getting it to the right person to
fix.
Delinea secures human and machine identities for some of the largest organizations in the
world. Our Customer Support, Customer Experience and Professional Services teams run on
Salesforce, Certinia PSA and Gainsight. You will be a go-to administrator for Support and CX
users, working alongside developers and a platform lead who set the technical standards,
own custom development, and guide complex design decisions.
What you'll own
Salesforce Service Cloud. Administer, configure and maintain case management, routing
and Omni-Channel, queues, entitlements and milestones, Email-to-Case, macros and
Salesforce Knowledge, following established processes and technical standards, so every
case reaches the right engineer inside its SLA.
Our customer portal on Experience Cloud. Maintain site configuration, external users,
sharing sets and guest user access in line with our security policies. At an identity security
company, getting external access right is not optional.
Security and access. Manage user access, profiles, permission sets and groups, roles,
sharing rules and field-level security within established security policies and least-privilege
guidelines, and support regular access reviews.
Automation. Build and maintain standard Salesforce Flows. When a requirement calls for
complex automation or custom code, you document it and partner with the developers and
platform lead to deliver it.
Integrations, day to day. Monitor integrations, review errors, perform initial
troubleshooting, and escalate complex issues to developers or the platform lead with the
details they need to resolve them quickly.
Apex awareness. Understand what existing Apex triggers and classes do, use debug logs
to help troubleshoot issues, and give developers clear context when a code change is
needed.
Releases and testing. Support releases that move from sandbox to production through
DevOps Center with approval gates. Execute established test plans, including regression
testing for Salesforce's seasonal releases, document results, and help communicate
changes to Support and CX users.
How you'll work
With Support, CX and PS stakeholders: gather requirements, resolve operational issues,
support business users, and recommend improvements within established guidelines.
Inside a team: you handle day-to-day administration and routine to moderately complex
issues independently. The platform lead sets architecture, security and development
standards, and owns broader design decisions; developers own custom code and complex
integrations. You know when to escalate and how to make an escalation easy to act on.
In a SOX-regulated environment, where approval, testing and documentation are how
good work is done.
With AI as everyday tooling: you use it to move faster and you verify what it gives you.
Project work in Azure DevOps; support tickets in Jira Service Management.
What you'll bring
This role is a Fed Ramp role and does require a US citizenship.
Solid working knowledge of Salesforce security and permissions, including Experience
Cloud administration and external user access.
Strong Salesforce Flow skills, and the judgment to recognize when a requirement needs a
developer.
Experience monitoring and troubleshooting Salesforce integrations: reading API
responses, error messages and debug logs to identify where something broke.
A general understanding of Apex: enough to follow what a trigger or class does and help
troubleshoot it.
Experience with release testing and change management: executing test plans and
documenting results.
Nice to have
Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant or
Platform Developer I certification.
Middleware experience, such as Boomi or MuleSoft.
Agentforce for Service or other AI in a support setting.
Gainsight, NetSuite, Certinia PSA or Jira Service Management.
SFDX, Git or DevOps Center.
A SOX-regulated or otherwise audited environment.
Why work at Delinea?
We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.
At Delinea, our core values are STRONG and guide our behaviors and success:
Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.