Supply Chain & Operations Manager (North America)

About UnitX

At UnitX, we're at the forefront of accelerating human productivity by introducing robotics into aspects of manufacturing still dominated by people. We harness AI-based image processing to unlock product quality and production efficiency improvements for blue-chip manufacturing companies globally. Our cutting-edge models enable a wide range of applications, from defect recognition, to visual understanding, powering innovation across industries like automotive manufacturing, the AI data center value chain , medical devices, and more. As a Series B startup, we have deployed 3,000+ 24/7/365 production systems across 230 manufacturing customers worldwide. Additionally, we have raised $59M from top investors including UP Partners and SE Ventures. We are gearing up for our next growth phase. Join us in driving the future of AI and advanced quality management.

We're looking for a hands-on Supply Chain & Operations Manager to own how hardware moves through UnitX in North America. You'll make sure every part we buy arrives on time, every system we ship is right the first time, and every dollar and asset is accounted for. You'll work closely with Engineering, Field Deployment, Finance and Sales, and you'll be comfortable both negotiating with vendors and testing hardware at the bench.

• Run domestic and international receiving and shipping for customer orders and internal hardware/software, including carriers, freight forwarders, customs documents and export compliance

• Bench-test incoming and outgoing hardware (power-on, imaging, camera/lens checks); triage failures with Engineering before shipment

• Own procurement for hardware (GPUs, industrial PCs, cameras, lenses, cables, lighting) and software licenses, from quotes and POs through approvals, renewals and cost tracking

• Manage vendor performance: track lead times and on-time delivery, resolve late or defective shipments and keep an approved vendor list

• Build and run inventory and asset management: system of record, cycle counts, reconciliation, asset tagging and RMAs

• Manage import and export compliance: classify products (HTS, ECCN), calculate duties, tariffs and landed cost, work with customs brokers, file export documents and keep records audit-ready

• Own the monthly operations dashboard (on-time delivery, shipment errors, spend vs budget, inventory accuracy); write and maintain SOPs; work with Sales and Field teams on demand and delivery planning; lead process improvement across NA operations

• Run the office, warehouse and lab space: layout, security, safety and EHS compliance, office supplies, facility vendors; Set up laptops and accounts, manage license seats, handle first-line hardware and network issues as needed

• 5+ years in supply chain, operations or procurement at a hardware company

• Comfort assembling, powering on and troubleshooting computers, GPUs, cameras and cabling

• Hands-on experience shipping high-value products domestically and internationally (Incoterms, HTS codes, commercial invoices, export controls)

• Working knowledge of import and export duties and customs: tariff classification, duty and tariff impacts, customs broker management

• A record of buying both hardware and software licenses, including negotiating price and lead time

• Experience owning inventory and asset tracking in an ERP or inventory system (NetSuite, Odoo or similar) with high count accuracy

• Strong organization and follow-through; you like clean data and clear processes

• Able to work on-site in our Milpitas office, 5 days a week

• Experience at a machine vision, industrial automation, robotics or AI hardware company

• Experience building operations processes from scratch at a startup

• Experience working with global suppliers and contract manufacturers

• Bilingual in Mandarin is a plus

This role offers the opportunity to accelerate human productivity through robotics in manufacturing. You get to define how a differentiated AI-vision platform enters some of the world’s fastest-growing and most strategically important manufacturing markets. You will work directly with company leadership, influence product and market strategy, and build relationships that can become significant global accounts.

UnitXis proud to be an Equal Opportunity Employer. We value diversity, inclusion, and respect, and are committed to building a workplace where everyone can thrive. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. If you require assistance, please contact Human Resources. Requests for accommodation will be treated confidentially and in accordance with applicable laws.

As a safety-sensitive, drug-free workplace, employment with UnitX is contingent upon successful completion of applicable pre-employment screening requirements.