Accounts Payable Specialist

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Accounts Payable Specialist

Reports to: Director of Finance

Location: Atlanta, GA. (Hybrid: Monday, Wednesday, Friday in-office)

About the Role

CharterUP is seeking an Accounts Payable Specialist to support our operating partners by resolving payment questions, investigating discrepancies, and providing clear, proactive communication.

This hands-on role combines accounts payable knowledge with strong relationship management and problem-solving skills. You will work directly with operators by phone and email, reconcile supplier accounts, and coordinate with Finance, Partnerships, and Operations to address payment concerns across our marketplace and enterprise business.

Success requires strong organization, sound judgment, and consistent follow-through. You should be comfortable navigating sensitive conversations, explaining payment information clearly, and balancing urgent operator needs with contractual terms and internal payment requirements.

What You’ll Do

• Take a proactive approach to resolving operator payment inquiries, including delayed payments, invoice discrepancies, and outstanding balances.
• Communicate directly with operators by phone and email, handling sensitive conversations, explaining payment details, and providing timely updates.
• Review AP aging, reconcile supplier accounts, and proactively follow up on missing documentation, approvals, and other items delaying payment.
• Partner with Finance, Partnerships, and Operations to resolve concerns and coordinate urgent payment requests within contractual terms and internal approval requirements.
• Manage and prioritize cases in Zendesk, documenting research, communication, and outcomes while escalating issues when needed.
• Use internal systems, Excel, and Google Sheets to research and track payment issues, flagging recurring concerns to the appropriate teams.

What You’ll Bring

• Bachelor’s degree in Accounting, Finance, or related field.
• Experience in payment operations, vendor support, account management, or a related role involving payment inquiries, account reconciliation, and issue resolution.
• Working knowledge of invoices, payment terms, supplier balances, and payment application.
• Strong verbal and written communication skills, including handling sensitive supplier conversations by phone and explaining payment information clearly.
• Strong organization, attention to detail, and judgment when managing competing priorities and urgent requests.
• Ability to coordinate across teams and follow issues through to resolution.
• Proficiency with Excel or Google Sheets for reconciliation, research, and tracking, with the ability to learn new systems.
• Prior accounts payable experience and familiarity with Zendesk or similar ticketing tools are a plus.

Recruiting Process

• Step 1 - Wonderlic Assessment (12 min)
• Step 2 - Video call: Talent Acquisition interview 
• Step 3 - Video call: Interview with Director of Finance 
• Step 4 - Video call: Cross functional interview
• Step 5 - Video call: Final Interview with SVP of Finance
• Step 6 - Offer & background check
• Welcome aboard!

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, and Miami as we grow our global team.

• Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.