Senior Collections Analyst

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE As a Senior Collections Analyst at Everpure, you will spearhead global cash optimization and serve as the lead functional authority across our order-to-cash systems. You will champion financial predictability by resolving multifaceted account portfolios, balancing commercial deal acceleration against credit risk, and eliminating systemic dispute drivers. Partnering closely with Sales, Billing, and Finance leadership, you will elevate receivables performance and drive enterprise-scale process enhancements that safeguard revenue.

WHAT YOU'LL DO

• Own and optimize collections strategy across high-value global commercial portfolios to accelerate cash flow, mitigate bad-debt exposure, and secure timely payment commitments.

• Serve as the primary functional advisor on ERP processes and credit hold governance, partnering with Sales leadership to balance urgent quarter-end deal execution against risk mitigation.

• Orchestrate resolution of complex, cross-functional billing disputes and deduction issues in collaboration with Sales, Billing, Customer Experience, and Legal teams to protect customer relationships and revenue integrity.

• Steer international collections compliance and tax coordination across multiple jurisdictions, navigating withholding tax documentation and country-specific regulatory requirements.

Portfolio & Collections Management

• Own and manage a large, global portfolio of commercial accounts driving proactive daily/weekly outreach to secure payment commitments (PTPs) and reduce past-due balances.

• Track and log all collections activity, payment receipts, and partner communications in a structured account-level format to maintain a clear audit trail and hand-off continuity.

• Prioritize outreach and escalation based on aging buckets (current, 30-60, 60-90, 90+) and account risk/exposure size.

Order Hold & Release Decisioning

• Act as an advisor for the credit hold team on payment history to support the team to determine order hold/release status, including managing "hard hold" accounts requiring senior-level sign-off.

• Balance commercial urgency (pending sales orders, quarter-end deals) against credit hold when authorizing exceptions or partial releases taking into consideration customer history or promise to pay.

Dispute & Deduction Resolution

• Investigate and resolve billing disputes, credit memo requests, short payments, and skipped invoices in partnership with Sales, Billing, Credit, and Customer Experience (CX) teams.

• Drive resolution of complex multi-party disputes (e.g., contested invoice amounts, debooking requests, governance/credit approval letters) requiring documented sign-off from Sales leadership before action.

• Liaise with Legal on formal escalations, including demand letters and late-payment penalty enforcement for chronically delinquent or terminated accounts.

International Collections & Tax Compliance

• Manage withholding tax (WHT) reconciliation and documentation across multiple countries, partnering with Tax/CM teams on certificate requirements and treatment of WHT balances in aging.

• Navigate country-specific payment cycles, entity name changes, and local regulatory requirements that affect collections timing and reporting.

Escalation & Risk Management

• Identify high-risk, chronically past-due, or terminated-reseller accounts and escalate to sales leadership, credit, and legal as needed, including recommending accounts for demand letters or legal action.

• Flag accounts for bad debt reserve review based on payment deterioration, disputed balances, or customer/reseller instability.

• Maintain relationships with Partner Account Managers (PAMs) and Sales Managers to secure internal escalation support on stalled payments.

WHAT YOU BRING

• Demonstrated track record of managing high-exposure commercial receivables portfolios and establishing proactive dunning and dispute-resolution frameworks.

• Advanced functional proficiency navigating enterprise ERP systems (such as SAP) to drive order-to-cash workflows, track payment commitments, and guide credit governance.

• Proven ability to partner with cross-functional leadership across Sales, Legal, Tax, and Treasury to resolve complex multi-party financial disputes and mitigate organizational risk.

• Sharp analytical capabilities with experience handling multi-currency reconciliations, withholding tax treatment, and bad-debt risk assessments.

• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

WHAT YOU CAN EXPECT FROM US

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.