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Job description
About the Role
This senior, customer-facing role bridges pre-sales and implementation for a supply chain software platform focused on temperature-controlled logistics. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical solution from initial discovery through customer go-live.
What You'll Do
Lead technical and process discovery with customer stakeholders in supply chain, quality, logistics, and IT.
Deliver tailored product demonstrations based on customer workflows, products, and logistics requirements, and address technical objections.
Design customer solutions by identifying relevant modules, data needs, integrations, phases, and scope boundaries.
Develop sequenced implementation plans and statements of work, surfacing effort, dependencies, and delivery risks.
Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
Carry solution designs into delivery, lead workshops, support configuration, and remain accountable through go-live.
Coordinate technical handoffs across Product, Data, Engineering, and Delivery teams, and share customer insights with Product.
Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
What We're Looking For
At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
Experience owning solution designs from pre-sales through implementation and go-live.
Strong customer-facing demonstration skills and experience responding to technical objections in sales settings.
Background in supply chain, cold chain, logistics, or quality management systems and workflows.
Hands-on experience configuring or implementing enterprise software modules, plus familiarity with data integrations, APIs, and system interoperability.
Experience coordinating work across Product, Engineering, and Delivery teams, and using Figma, FigJam, Jira, Linear, or equivalent tools.
Experience in regulated industries and building reusable implementation assets is beneficial.
Compensation & Benefits
Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available.
Location
On-site in Chicago, Illinois, United States.