Mailroom Associate

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Typical Work Schedule: Monday–Friday | 8:00AM-5:00PM

Keep Mail Moving and Business Operations Running Smoothly

If you enjoy organized, hands-on work and take pride in accuracy and customer service, this role is for you. As a Mailroom Associate, you’ll manage incoming and outgoing mail, scan and process documents, distribute packages, and maintain mailroom and copy room operations to ensure timely and efficient service.

You’ll also support office equipment, assist with special projects, and provide reception or hospitality coverage as operational needs require.

Why This Role Matters

Your work ensures important mail and documents are accurately processed, scanned, and delivered while keeping essential office services organized, accessible, and running smoothly.

What You’ll Do

Mail & Document Processing

• Receive, sort, track, and distribute incoming mail and packages using chain-of-custody systems
• Scan and process customer mail using Kodak scanners
• Sort claims and prepare claim letters through manual folding and stuffing or automated folder inserter machines
• Process outgoing mail using Pitney Bowes postage meters and other mailroom equipment
• Maintain accurate mailing records and notify employees of incoming deliveries

Business Service Center & Copy Room Support

• Service six copy rooms by maintaining cleanliness, organization, and adequate supplies
• Replenish paper and other materials in multifunction devices (MFDs)
• Perform basic troubleshooting of copy machines and office equipment
• Maintain an organized and professional Business Service Center
• Submit work orders and coordinate service requests as needed

Office & Shipping Support

• Assist with shipping and receiving materials, supplies, and packages
• Monitor, replenish, and order office supplies
• Support special projects and identify additional tasks during downtime

Client Service & Cross-Functional Support

• Deliver prompt, courteous, and professional customer service to clients and employees
• Respond to mail and package inquiries and build positive working relationships
• Handle sensitive inquiries with professionalism and discretion
• Provide reception, concierge, or hospitality coverage as needed
• Train backup personnel and provide guidance on policies and procedures

What You Bring

• Strong verbal and written communication skills
• Excellent customer service and organizational skills
• Ability to manage multiple tasks and adapt to changing priorities
• Basic computer proficiency, including Microsoft Office
• Working knowledge of MFDs and mailroom equipment, including scanners, postage meters, and folding/inserting machines
• Understanding of mail handling and shipping/receiving procedures
• Ability to work independently and perform basic equipment troubleshooting
• Attention to detail when processing documents, mail, and packages

Qualifications

• High School Diploma or equivalent required
• 2+ years of related work experience preferred
• Ability to learn computer-based mail management and document processing systems
• Strong problem-solving and time management skills
• Ability to work assigned hours and adapt to changing assignments and customer requests
• Professional appearance and attitude
• Commitment to following company policies and procedures

Physical Requirements

• Approximately 50% of the role involves physical activities and material handling
• Ability to lift or move packages weighing 40 lbs. or more frequently
• Ability to transport packages using standard wheeled carts with a load capacity of up to 60 lbs.
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity required to operate mailroom and office equipment
• Ability to communicate effectively with onsite personnel

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.