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Job description
About Pirros
Pirros is building the intelligence layer for design production, transforming how architecture and engineering firms manage project knowledge and technical design details.
Our AI-powered platform helps AECO professionals streamline workflows, improve consistency, reduce errors, and accelerate project delivery.
We're establishing the system of record for design production in a $12T+ global market historically underserved by modern software.
Why Join Pirros
Backed by top investors, including Y Combinator, Funders Club, PlanGrid, and Elephant
Profitable, with rapidly growing double digit ARR and 10% month-over-month growth
Raised $17M in Series A funding in 2025
500+ active firms and industry-leading ~140% net revenue retention
Founders with deep expertise in structural engineering & Architecture
Competitive compensation, equity, benefits, and unlimited PTO
High-trust, entrepreneurial culture with significant ownership and impact
About the Role
At Pirros, our Technical Product Specialists play a critical role in delivering an exceptional customer experience while serving as technical problem-solvers and product experts.
We're looking for bright, analytical, and technically minded individuals who enjoy solving complex problems, learning new technologies, and helping customers succeed. This is an excellent opportunity for recent college graduates with a strong technical foundation who want to launch their careers at a fast-growing AI-powered SaaS company.
You'll become an expert in the Pirros platform, troubleshoot technical issues, and work closely with Customer Success, Product, and Engineering to resolve challenges and continuously improve the customer experience.
What You'll Do
Serve as a primary point of contact for customer inquiries via email, chat, and calls
Troubleshoot technical issues, investigate problems, identify root causes, and provide effective solutions
Develop a deep understanding of the Pirros platform, its functionality, and technical workflows
Manage and prioritize incoming support tickets, ensuring timely resolution
Collaborate with Product and Engineering to investigate and escalate complex technical issues
Guide customers through product functionality, workflows, and best practices
Identify recurring technical issues, analyze trends, and recommend product and process improvements
Document technical solutions, common issues, and customer feedback to improve internal and external support resources
Partner with Customer Success to ensure a seamless customer experience
What We're Looking For
Bachelor's degree required, preferably in Engineering, Computer Science, Information Systems, Mathematics, or a related technical or analytical field
0–2 years of professional experience; recent college graduates are strongly encouraged to apply
Strong analytical and critical-thinking skills with a natural ability to troubleshoot and solve complex problems
Technical aptitude and the ability to quickly learn and understand sophisticated software platforms
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and effectively
Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
Strong sense of ownership, accountability, and urgency
Intellectual curiosity, resourcefulness, and a genuine passion for technology
Comfortable working in a fast-paced, high-growth startup environment
Self-starter who takes initiative, enjoys challenges, and is eager to learn and grow professionally
Nice to Have
Professional experience in technical support, software, engineering, or B2B SaaS
Familiarity with troubleshooting software, technical workflows, or analyzing data
Exposure to architecture, engineering, construction, BIM, or Revit
Experience with HubSpot, Zendesk, Intercom, or similar platforms
Basic knowledge of SQL, APIs, or other technical tools
Experience creating technical documentation, help articles, or knowledge-base resources
Equal Opportunity & Compensation
Pirros is an equal opportunity employer committed to building an inclusive workplace that values diverse backgrounds, perspectives, and experiences. We do not discriminate based on any characteristic protected by applicable law.
We are committed to fair and equitable compensation for all our employees. We thoughtfully consider a wide range of factors when determining individual compensation and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on level of skills, qualification and experience.