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Job description
About Pirros
Pirros is building the intelligence layer for design production. We are fundamentally reshaping how architecture and engineering firms manage project knowledge and technical design details.
Our platform is an AI-powered hub purpose-built for the AECO industry. We help architects, engineers, and contractors streamline detail management to improve consistency, minimize errors, and accelerate project delivery timelines.
We are establishing the system of record for design production in a global $12T+ market that has been underserved by modern software for far too long.
Why Join Pirros
Backed by top-tier investors including YC, Funders Club, PlanGrid, and Elephant
Profitable with rapidly growing ARR and 10% month-over-month expansion
Recently secured a $17M Series A in 2025
Over 400 active firms, including many of the leading AEC organizations nationwide
Industry-leading ~140% net revenue retention (NRR)
Founding team with deep roots in the structural engineering industry
Comprehensive compensation including salary, equity, full benefits, and unlimited PTO
A culture defined by high trust, autonomy, and a team of experienced operators
The chance to solve high-impact problems for the professionals designing our physical world
About the Role
At Pirros, our Technical Product Specialists play a critical role in delivering an exceptional customer experience while serving as technical problem-solvers and product experts.
We're looking for bright, analytical, and technically minded individuals who enjoy solving complex problems, learning new technologies, and helping customers succeed. This is an excellent opportunity for recent college graduates with a strong technical foundation who want to launch their careers at a fast-growing AI-powered SaaS company.
You'll become an expert in the Pirros platform, troubleshoot technical issues, and work closely with Customer Success, Product, and Engineering to resolve challenges and continuously improve the customer experience.
What You'll Do
Serve as a primary point of contact for customer inquiries via email, chat, and calls
Troubleshoot technical issues, investigate problems, identify root causes, and provide effective solutions
Develop a deep understanding of the Pirros platform, its functionality, and technical workflows
Manage and prioritize incoming support tickets, ensuring timely resolution
Collaborate with Product and Engineering to investigate and escalate complex technical issues
Guide customers through product functionality, workflows, and best practices
Identify recurring technical issues, analyze trends, and recommend product and process improvements
Document technical solutions, common issues, and customer feedback to improve internal and external support resources
Partner with Customer Success to ensure a seamless customer experience
What We're Looking For
Bachelor's degree required, preferably in Engineering, Computer Science, Information Systems, Mathematics, or a related technical or analytical field
0–2 years of professional experience; recent college graduates are strongly encouraged to apply
Strong analytical and critical-thinking skills with a natural ability to troubleshoot and solve complex problems
Technical aptitude and the ability to quickly learn and understand sophisticated software platforms
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and effectively
Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
Strong sense of ownership, accountability, and urgency
Intellectual curiosity, resourcefulness, and a genuine passion for technology
Comfortable working in a fast-paced, high-growth startup environment
Self-starter who takes initiative, enjoys challenges, and is eager to learn and grow professionally
Nice to Have
Internship or professional experience in technical support, software, engineering, or B2B SaaS
Familiarity with troubleshooting software applications, technical workflows, or analyzing data
Exposure to architecture, engineering, construction, BIM, or Revit
Experience with HubSpot, Zendesk, Intercom, or similar platforms
Basic knowledge of SQL, APIs, or other technical tools
Experience creating technical documentation, help articles, or knowledge-base resources
At Pirros, we believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
Pirros is committed to fair and equitable compensation for all our employees. We thoughtfully consider a wide range of factors when determining individual compensation and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualification and experience. In addition to a competitive base salary, the total compensation package also includes equity and benefits.