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Job description
We are seeking a proactive and skilled Remote Front Desk Medical Assistant to support our client's fast-paced Medical practice. The ideal candidate has strong hands-on experience in U.S. healthcare administration, excelling at front desk operations, patient scheduling, insurance verification, and obtaining prior authorizations to keep daily clinical workflows running smoothly.
Key Responsibilities
- Manage high-volume inbound and outbound patient calls for appointment scheduling, follow-ups, and general practice inquiries.
- Perform real-time insurance verification to confirm coverage, eligibility, co-pays, deductibles, and out-of-pocket costs across Medicare, Medicaid, and commercial payers.
- Process, submit, and track prior authorization requests for procedures, diagnostic tests, medications, and specialist referrals.
- Navigate and update Electronic Medical Record (EMR) systems accurately with patient demographics, chart notes, and administrative data.
- Coordinate patient intake by collecting registration details, medical history forms, and required consent documentation prior to visits.
- Communicate directly with insurance representatives, pharmacies, and referring provider offices to resolve coverage delays or clinical inquiries.
- Handle appointment rescheduling, cancellations, and no-show follow-ups to maintain an optimized clinic schedule.
Requirements
- Minimum of 2 years of experience in a U.S. healthcare practice in a patient-facing administrative or virtual front desk role.
- Proven proficiency navigating standard EMR platforms, specifically AthenaHealth, eClinicalWorks, or NextGen.
- Bilingual in English and Spanish with excellent written and verbal communication skills.
- Strong working knowledge of U.S. health insurance verification, payer portals, and prior authorization workflows.
- Exceptional organizational ability, sharp attention to detail, and a self-motivated mindset to work independently in a fully remote environment.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, with U.S Time zones.