Project General Manager, Strategic Shuttle Programs

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Project General Manager

Reports to: VP Program Management

Location: Texas - Austin, San Antonio, Houston, Dallas/Ft. Worth (onsite at project locations)

About the Role

CharterUP is seeking a Project General Manager to lead a transportation program at a client site, such as a data center or large-scale construction project. You will own the site’s operational performance, transportation partner relationships, and day-to-day client experience, with responsibilities tailored to the project’s size and complexity.

Your primary focus will be reliable, on-time service through effective scheduling and transportation operator management. You will also own the on-site client relationship, oversee safety, and ensure accurate reporting and billing.

CharterUP delivers service through a network of transportation partners. As the site’s accountable leader, you will independently manage daily operations, make decisions, and resolve issues by working directly with operators and CharterUP’s internal teams. This role requires the experience and judgment to run a site with limited day-to-day oversight.

Compensation includes a competitive base salary plus a performance bonus tied to successful program launch, service continuity, and client satisfaction.

What You’ll Do

Lead Daily Operations and Operator Performance

Own daily service delivery, including on-time departures and arrivals, route readiness, vehicle coverage, staging, passenger loading, and shift handoffs.
Validate schedules, staffing, fleet readiness, dispatch coverage, and contingency plans with operators to meet client requirements, workforce shifts, and anticipated ridership.
Establish daily operator check-ins and use field observations, GPS data, and trip records to identify service risks and adjust routes, schedules, or capacity.
Hold transportation partners accountable for contracted service levels, vehicle presentation and branding standards, and corrective actions; escalate persistent deficiencies or capacity gaps.
Lead service recovery during delays, missed trips, breakdowns, staffing shortages, and unexpected demand, keeping stakeholders informed through resolution.
Maintain site operating procedures and launch readiness, and participate in a network of GMs who provide temporary launch support at nearby sites.

Manage the On-Site Client Relationship

Serve as CharterUP’s primary on-site contact for client leadership, facilities, security, and other stakeholders.
Lead operational reviews, communicate service conditions, and follow client requests and commitments through to completion.
Anticipate changes in workforce headcount, construction schedules, site access, parking, and transportation demand.
Document service changes and secure pricing and approval for requests outside the agreed scope before committing additional service.
Share significant client risks and growth opportunities with the VP of Key Accounts / Program Management and CharterUP’s commercial team.

Oversee Safety and Incident Response

Monitor operator adherence to safety standards and applicable transportation and contract requirements, partnering with CharterUP’s Safety, Compliance, and Legal teams on verification and corrective action.
Verify that required operator documentation is current, including driver eligibility, vehicle inspections, insurance, hours-of-service records, and applicable labor compliance documentation.
Lead on-site incident response and escalation, coordinating with operators, client stakeholders, emergency responders, and CharterUP teams as appropriate.
Document incidents and track investigations, corrective actions, and follow-up through closure.

Ensure Accurate Reporting and Billing

Maintain accurate service hours, trip records, ridership counts, vehicle utilization, and service change documentation in CharterUP systems.
Reconcile delivered service with operator invoices and client billing records, working with internal teams to resolve discrepancies.
Report on service reliability, safety, and open issues, using the data to improve performance, rider experience, and cost efficiency.

Support Program Launches and Account Growth

Support other transportation programs and site launches, sharing operational expertise and helping establish reliable service.
Identify opportunities to expand service within the assigned account and partner with the commercial team to assess client needs, shape solutions, and support expansion.

What You’ll Bring

At least 3 years of transportation operations experience, including responsibility for daily service delivery. Bus, motorcoach, or shuttle experience is ideal; public-sector transit, paratransit, and municipal rideshare experience also qualify.
Demonstrated ability to independently run a site or transportation operation, prioritize competing needs, and make sound decisions under pressure.
Hands-on knowledge of scheduling, dispatch, route planning, staffing coverage, fleet readiness, and on-time performance.
Experience holding transportation operators or subcontractors accountable for service commitments and resolving client issues directly.
Working knowledge of passenger transportation safety practices and operating constraints, with the judgment to challenge requests that compromise safe, reliable service.
Ability to use operational technology and performance data to identify problems, improve service, and produce clear reporting.
Strong attention to detail in service documentation and invoice reconciliation, along with clear communication and conflict-resolution skills.

Preferred Experience

Workforce transportation for data centers, large-scale construction projects, or similarly complex sites.
Launching a new transportation program or site operation.
Commercial Driver’s License (CDL) or hands-on knowledge of vehicles and fleet inspections.
Bachelor’s degree or equivalent relevant experience.

Location and Schedule

You must live within daily commuting distance of the assigned project site and work on site, with flexibility to support critical operating periods and escalations outside standard business hours. Travel of up to 25% may be required to support launches at nearby sites.

Recruiting Process

Step 1 - Video call: Talent Acquisition interview
Step 2 - Video call: Hiring Manager interview
Step 3 - Video call: Team interviews
Step 4 - Offer & reference check
Welcome aboard!

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, and Miami as we grow our global team.

Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
Referral Rewards: Earn bonuses for bringing top talent to the team.
Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.

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