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Job description
Key Responsibilities:
- Operational Support:
- Assist in managing daily store operations, including opening/closing procedures, cash handling, and inventory.
- Ensure adherence to Starbucks operational policies and standards.
- Monitor and manage store staffing levels and schedules.
- Team Leadership:
- Support hiring, training, and development of partners.
- Provide coaching and feedback to improve individual and team performance.
- Foster a positive work environment that promotes teamwork and partner engagement.
- Customer Experience:
- Model excellent customer service and ensure all partners do the same.
- Address customer concerns and resolve issues in a professional and timely manner.
- Ensure a clean, safe, and welcoming store environment.
- Business Management:
- Support store manager in achieving sales goals and managing expenses.
- Analyze store reports and metrics to improve performance.
- Contribute to local store marketing and community involvement initiatives.
Qualifications:
- 1+ years of retail or restaurant supervisory experience (Starbucks experience is a plus).
- Strong leadership, interpersonal, and communication skills.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- High school diploma or equivalent (college degree preferred).