Associate Merchandising Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Associate Merchandising Operations Manager – Memorabilia will play a critical role in driving product data integrity and seamless memorabilia launches for Fanatics Authentic.

ROLE OVERVIEW

The Associate Merchandising Operations Manager – Memorabilia supports the Fanatics Authentic product team by ensuring back-end product data is accurate, building front-end product attribute setups that directly impact site merchandising, and partnering with content teams to execute new product launches. This role serves as the key liaison between the Fanatics Authentic product team and cross-functional departments — including Miramar FC, Sales, Fan Services, and Operations — to identify, troubleshoot, and resolve product-related issues before and after they affect the shopping experience. The Associate Merchandising Operations Manager – Memorabilia delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner cross-functionally with Fanatics Authentic product, e-commerce, Miramar FC, Sales, Fan Services, and Operations teams to align on product launch timelines and resolve data or operational issues with speed and clarity.
• Serve as a trusted connector between the product team and internal stakeholders, ensuring clear communication and shared accountability across departments.
• Contribute to a team culture of accuracy, ownership, and continuous improvement by sharing knowledge, flagging systemic issues, and helping elevate team-wide processes.

Fan & Customer Impact (Obsessed with Fans)

• Ensure product data accuracy and front-end attribute setup so that fans encounter a seamless, shoppable experience across Fanatics Authentic's memorabilia catalog.
• Execute hot market and micro-moment product launches in partnership with product and e-commerce teams, delivering the right product to fans at the right moment.
• Proactively identify and resolve trouble SKUs before they degrade the fan shopping experience, acting as a first line of defense for product integrity.
• Support the timely receipt and availability of autographed memorabilia by generating purchase orders from receiving documents and coordinating with Miramar FC to facilitate signing-event product flow.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Apply a structured, analytical approach to diagnosing product-related problems and developing repeatable solutions that reduce rework and operational churn.
• Identify opportunities to streamline product setup workflows, item creation processes, and data management practices using digital tools and automation.
• Leverage data and technology to surface patterns in product issues and inform proactive process improvements across the Fanatics Authentic operations ecosystem.
• Bring curiosity and adaptability to evolving business needs in a fast-moving sports landscape, finding creative ways to capitalize on emerging moments.

Ownership & Execution (Determined & Relentless Mindset)

• Maintain and update back-end product data attributes with exceptional accuracy, using product setup templates to transform data and create shoppable product IDs at scale.
• Manage the end-to-end product ID creation process, ensuring all new items are set up correctly and ready for launch within required timelines.
• Operate with urgency and precision in hot market scenarios where sports moments demand rapid product activation without sacrificing data quality.
• Take full ownership of purchase order generation and signing-related product receipt, ensuring cross-functional handoffs are executed flawlessly and on time.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications

• Exceptional attention to detail and accuracy when working in data-heavy systems, item setup tools, and spreadsheets — with a commitment to maintaining product data integrity at scale.
• Ability to work effectively under pressure and with urgency in a fast-changing sports environment, prioritizing hot market and micro-moment execution without sacrificing quality.
• Strong cross-functional communication and partnership skills, with demonstrated ability to work collaboratively across product, operations, sales, and fan services teams.
• Structured, solutions-oriented approach to identifying and resolving operational challenges, with a drive to eliminate root causes and reduce recurring issues.
• Familiarity with e-commerce product workflows, item creation processes, or merchandising operations — experience with purchase order management or vendor coordination is a plus.
• Experience in buying, merchandising operations, data management, or product item creation is preferred.
• A genuine passion for sports, memorabilia, and delivering an exceptional experience for the fans we serve.

Education:

Bachelor's degree in Sports Management, Business, or a related field required.

WORK LOCATION

On-site: Your work location will be onsite in Miramar, FL.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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