Forward Deployed Engineer

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Forward Deployed Engineer to help implement, customize, and extend technical solutions across Bask Health's telehealth platform.

In this role, you'll combine hands-on software engineering with direct collaboration across merchant implementations, internal operations, and platform integrations. You'll work closely with engineering, product, and customer-facing teams to understand technical requirements, investigate challenges, and develop reliable solutions.

You'll build and maintain integrations, develop application features, troubleshoot complex issues, and create tools that make Bask's platform easier to implement and operate. Your work may involve merchant storefronts, patient workflows, internal applications, third-party services, and other areas of the platform.

This is an engineering-focused position rather than a traditional customer support or implementation coordination role. You'll write production-quality code, work with APIs and backend services, and contribute directly to technical solutions that solve real business problems.

You'll also help identify recurring implementation challenges and work with the broader engineering team to turn one-off solutions into reusable improvements.

We're looking for someone who enjoys working across different technical problems, communicates clearly with both technical and nontechnical stakeholders, and takes ownership of delivering practical solutions from discovery through deployment.

What You'll Do

• Build and deploy technical solutions that support Bask's merchant and operational needs.
• Work with product, engineering, and customer-facing teams to understand implementation requirements.
• Develop and maintain integrations between Bask's platform and third-party services.
• Build backend services, APIs, and application functionality using TypeScript, Node.js, or comparable technologies.
• Contribute to frontend applications using React and Next.js when needed.
• Support merchant onboarding and technical platform configuration.
• Develop custom functionality to address complex implementation requirements.
• Build automation that reduces repetitive operational and implementation tasks.
• Integrate external systems using REST APIs, webhooks, and other integration patterns.
• Troubleshoot issues involving APIs, application behavior, data flows, and connected services.
• Investigate technical problems across frontend, backend, and third-party systems.
• Collaborate with backend engineers to design reliable integrations and services.
• Work with SQL databases and application data to support technical solutions.
• Translate business requirements into clear technical implementation plans.
• Develop reusable tools and components that improve implementation efficiency.
• Help identify recurring technical issues and recommend scalable solutions.
• Support technical discovery and solution design for new platform use cases.
• Implement reliable error handling, validation, and monitoring for integrations.
• Write automated tests for critical application functionality and workflows.
• Document technical implementations, integration requirements, and troubleshooting procedures.
• Collaborate with product teams to prioritize platform improvements based on implementation needs.
• Participate in code reviews and contribute to engineering best practices.
• Maintain strong standards for application security and data handling.
• Communicate technical progress, limitations, and implementation decisions clearly.
• Help improve deployment, monitoring, and operational reliability.
• Use AI-assisted development tools while maintaining strong engineering standards.
• Take ownership of assigned technical projects from initial investigation through deployment and maintenance.

Requirements

• 3+ years of professional experience in software engineering, forward deployed engineering, solutions engineering, or a comparable hands-on technical role.
• Strong programming experience with JavaScript or TypeScript.
• Experience developing backend applications, APIs, or services using Node.js or comparable technologies.
• Experience building and integrating software applications with third-party services.
• Strong understanding of REST APIs, webhooks, and common integration patterns.
• Familiarity with frontend development using React or comparable frameworks.
• Experience working with SQL databases and relational data.
• Understanding of modern application architecture and client-server communication.
• Experience debugging and troubleshooting issues across multiple systems.
• Ability to translate business requirements into practical technical solutions.
• Experience writing maintainable, production-quality software.
• Familiarity with authentication, authorization, and secure API integrations.
• Understanding of application error handling and validation.
• Experience working with Git and collaborative development workflows.
• Familiarity with cloud infrastructure and modern deployment practices.
• Experience writing tests and maintaining software quality.
• Strong problem-solving skills and attention to detail.
• Ability to investigate technical issues independently.
• Experience collaborating with product managers, engineers, or customer-facing stakeholders.
• Ability to communicate technical concepts clearly to nontechnical audiences.
• Strong organizational skills and ability to manage multiple technical priorities.
• Ability to document technical implementations and decisions.
• Willingness to work across different areas of an application or platform.
• Strong ownership mindset and ability to follow projects through completion.
• Comfort working in a fast-moving, remote engineering environment.

Nice to Have

• Previous experience as a Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.
• Experience working directly with external customers or merchants on technical projects.
• Experience with React, Next.js, and TypeScript in production.
• Familiarity with tRPC, Prisma, or Drizzle ORM.
• Experience with AWS Lambda, SQS, EventBridge, or comparable cloud technologies.
• Experience building event-driven or asynchronous integrations.
• Familiarity with Stripe or other payment processing APIs.
• Experience working with Shopify or other e-commerce platforms.
• Experience developing merchant-facing SaaS applications.
• Familiarity with subscription billing, storefronts, or checkout workflows.
• Experience building internal tools or workflow automation.
• Experience with multi-tenant SaaS architectures.
• Familiarity with OAuth, API authentication, and webhook security.
• Experience integrating healthcare or telehealth systems.
• Understanding of healthcare data privacy and security considerations.
• Experience with monitoring, logging, and observability tools.
• Experience improving technical onboarding or implementation processes.
• Familiarity with AI-powered tools or automation technologies.
• Experience turning custom integrations into reusable product features.
• Experience using AI-assisted development tools such as Cursor or Claude Code.