Senior Pre-Sales Solutions Engineer

Deepgram is bringing the world’s most natural interface, voice, to the technology we use every day. Our speech models and real-time infrastructure power AI systems that keep up with the way people actually speak. More than 5,000 organizations run conversational voice AI on Deepgram in production, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Cresta, Granola, and Jack in the Box.

The Deepgram Voice Agent Platform brings together speech-to-text, text-to-speech and speech-to-speech, with voice-native foundation models available through cloud APIs or self-hosted and on-premises deployments. Built for accuracy, low latency and cost efficiency, Deepgram makes high-quality voice experiences practical to build and run at scale. More than 650,000 developers have used Deepgram to process more than 200,000 years of audio. Every day, more of the world’s conversations with AI run on our models.

Operating Principles:

Deepgram is a research company that productizes as fast as possible. Four Operating Principles shape how we think, decide, and work together:

1. Compress before you communicate. You think it through first, then lead with the bottom line.

2. Resist entropy. You question what already exists before adding more process or tools.

3. Solve the category. You fix recurring problems at the source, not one case at a time.

4. Work at the frontier. You go after problems no one has solved yet.

We look for people who already work this way, and these principles shape how we grow and evaluate our team.

We build AI that millions of people talk to, and we run the company the same way. AI is how we centralize work here, and is core to how we operate.

That means more than using the tools. We expect you to

• Build, not just use. Design your own workflows and agents, and use AI to remove whole categories of work instead of doing the same work faster.

• Own the output. AI can speed up the work. It doesn’t make anyone less accountable for it. You understand, verify, and stand behind everything you share, including what an agent produces for you.

• Spend the time you get back at the frontier. The capacity AI creates goes toward problems no one has solved yet.

• Keep pace. Models and tools change every month, and so will your work. You adopt what’s new quickly and drop what no longer earns its place.

We judge AI by what it helps you deliver and whether you stand behind the result, not by how often you use it. In interviews, expect to walk us through a workflow you built and where you drew the line between AI and your own judgment.

Opportunity

Deepgram is seeking a Senior Pre-Sales Solutions Engineer to join our Applied Engineering team. While you'll have the opportunity to contribute across the team's various responsibilities (including pre-sales, implementation, and customer support), your primary focus will be driving technical pre-sales engagements with our prospects, customers, and partners. In this role, you will be the technical authority who bridges the gap between our state-of-the-art AI speech technology and customer business needs. You'll collaborate closely with our sales team to craft compelling technical solutions, provide technical validation, build proof-of-concepts, and demonstrate the value of our platform to technical decision makers. Your deep engineering expertise combined with consultative sales skills will be crucial in navigating complex sales cycles and establishing Deepgram as the preferred Voice AI partner. As a member of the Applied Engineering team, you'll influence the team’s vision, product strategy based on market insights, and contribute to the evolution of our pre-sales methodology.

About Applied Engineering at Deepgram 

The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers, as well as with Product and Engineering teams to deliver solutions that meet customer needs. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As an Applied Engineer, you'll be primarily focused on the pre-sales aspects of this journey while having opportunities to contribute to the full customer lifecycle.

This role also includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactions

What You’ll Do

• Lead technical discovery and solution design for enterprise prospects and customers

• Architect and implement custom proof-of-concepts and technical demonstrations that address specific customer use cases 

• Provide expert guidance on API integration, performance optimization, and deployment strategies 

• Partner with Account Executives to navigate technical objections and accelerate the sales cycle 

• Contribute to technical content creation including implementation guides, reference architectures, and best practices 

• Mentor junior team members and share technical knowledge across the organization

• Represent the voice of the customer to product and engineering teams

Your First 90 Days 

• First 30 Days: Complete comprehensive onboarding to understand Deepgram's technology, products, and competitive landscape. Shadow senior team members on customer calls and begin building technical demos. Gain proficiency with our core APIs and documentation.

• 60 Days: Lead technical discovery calls with account executives, and develop custom proof-of-concepts for prospects. Begin contributing to technical content. Participate in sales strategy sessions and provide technical insights to deals in progress.

• 90 Days: Own the technical relationship with assigned accounts. Develop and present complex solutions addressing specific customer challenges. Begin mentoring newer team members and contributing to the pre-sales methodology.

You’ll Love This Role If You

• Are passionate about translating complex technical capabilities into business value

• Thrive in consultative customer environments where you can showcase your technical expertise 

• Enjoy the strategic aspects of enterprise sales cycles while maintaining technical credibility 

• Find satisfaction in seeing your technical solutions drive customer adoption and success 

• Are energized by staying at the forefront of AI and speech technology

It’s Important To Us That You Have

• 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles 

• Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languages. This is a builder position and requires deep hands-on software engineering experience.

• Proven track record of successfully navigating complex technical sales cycles

• Experience building and demonstrating proof-of-concepts or technical solutions to diverse audiences 

• Excellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders

It Would Be Great if You Had 

• Experience with speech recognition, NLP, AI/Voice agents, or related AI technologies

• Experience building customer-facing demos and sample code

• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)

• Experience with API-first products and developer tools 

• Background in sales methodologies such as Triangle, MEDDIC, or Solution Selling

Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.