Senior QA Engineer - Platform

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position?

What’s the position?

We are looking for a Senior QA Engineer to join the Platform team. Unlike a traditional feature-team QA role, you will own quality across the entire platform rather than a single feature area, acting as a key safeguard before our releases reach millions of customers. As a Sr QA Engineer, you will lead manual regression testing during our regression windows, shift that regression earlier into our integration environments, uncover device, OS and hardware specific issues, and partner with feature teams to strengthen their test coverage. The role requires an individual who’s dedicated to the customer’s experience, able to clearly voice and document issues and concerns within their testing focus and who is a self-starter with a strong sense of ownership. You will be responsible for the quality, scope and timeliness of all your deliverables. We will be reliant on your skills and your passion and accountability for all aspects of your work.

As a Senior QA Engineer, your responsibilities will include

• Plan and execute manual regression testing of our web and mobile applications during scheduled regression windows, ensuring the quality and stability of every platform release.

• Uncover defects specific to devices, device types, operating systems and hardware across iOS, Android and web, including testing against OS betas and newly released devices.

• Test real-world conditions such as poor or switching networks, interruptions, app backgrounding, permission changes and biometric login edge cases.

• Perform usability and accessibility testing to ensure an intuitive and inclusive customer experience.

• Validate jurisdiction-specific and regulated functionality, including geolocation, KYC and age verification, responsible gaming controls, and payments and wallet flows.

• Partner with feature teams by facilitating and participating in Bug Bashes and Feature Testing Sessions

• Retroactively analyze work delivered by feature teams to identify gaps in test specifications and test cases and drive those gaps to closure.

• Own the health of the manual regression suite by pruning obsolete cases, consolidating duplicates and keeping coverage risk prioritized.

• Shift testing left by running regression and structured exploratory testing charters against high-risk areas of the platform in our integration test environments, continuing that coverage during regression windows.

• Perform post-release production verification, including validation of app store builds, upgrade paths and phased rollouts.

• Perform readiness testing ahead of high-traffic sporting events across live betting, odds updates, cashout and bet slip functionality.

• Help curate our device lab and device coverage matrix, using customer usage data to prioritize devices, OS versions, and form factors.

• Report, triage, and manage defects, providing clear reproduction steps supported by logs, video and device details.

• Perform root cause and escaped defect analysis on production issues and feed findings back into regression coverage.

• Reproduce customer-reported issues escalated from app store reviews or Player Support, turning vague reports into actionable defects.

• Work closely with QA Automation Engineers to identify and prioritize stable, repetitive, high-value regression cases for automation.

• Use AI tools to speed up your understanding of our platform and to accelerate test case design, gap analysis and defect reporting.

• Track and report quality KPIs such as defects found per regression window, escaped defects and regression cycle time.

• Mentor and provide guidance to members of the QA team.

• Collaborate with developers, product owners and other stakeholders to understand requirements and provide input on testability and quality aspects.

• Stay updated on industry best practices, emerging technologies and testing tools to continuously improve the efficiency and effectiveness of the QA process.

• Learn our applications inside and out and become a subject matter expert.

What are we looking for?

We are looking for someone who is extremely well organized and willing to tackle problems with innovative ideas and solutions. We believe the perfect candidate isn’t interested in just what we’re building right now but wants to understand where we’re going and how it impacts the customer to ensure everything we create moves us closer to our goal: delivering the best customer experience.

Key skills required for this position

• 5+ years of professional experience in QA testing for web and mobile applications

• A knack for finding bugs others miss, driven by a natural curiosity about how things break.

• Proven experience regression testing large, multi-team platforms with scheduled release cycles.

• Deep experience testing across a wide range of physical devices, OS versions and form factors on iOS and Android, as well as emulators, simulators and cloud device farms.

• Advanced expertise in identifying and isolating complex issues in web and mobile applications, including performance bottlenecks, integration failures and UI/UX inconsistencies.

• Mastery of QA tools (e.g., Proxyman, Charles, browser DevTools, Postman) and device logs for efficient troubleshooting and debugging

• Strong exploratory and usability testing skills, with working knowledge of accessibility standards

• Thorough understanding of test management software and the QA role throughout the SDLC

• Critical, questioning approach to AI-generated output, with a commitment to sound testing principles and standards.

• Strong analytical skills to identify patterns, trends and possible areas of improvement. 

• Meticulous attention to detail in creating, executing and maintaining test cases.

• Outstanding written and verbal communication skills, including the ability to facilitate sessions with feature teams and clearly communicate quality risk to leadership.

• Strong decision-making abilities, especially when prioritizing under tight deadlines.

• Ability to work efficiently under pressure in a fast-paced environment.

• Team-oriented mindset with a proactive approach to cross-functional collaboration.

• Commitment to continuous learning and staying updated on industry trends and emerging technologies.

What sets you apart

• Experience working in sports betting or other highly regulated industries.

• Experience testing geolocation, KYC, payments or responsible gaming feature.

• Experience utilizing AI to generate skills to replace repetitive tasks.

• Experience writing automated tests in Python for APIs, Web, or Mobile

• Passionate about sports

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand.

• Opportunity to build products enjoyed by millions as part of a passionate team.

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).