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Job description
We are looking for a Customer Success Manager (SMB).
- Own the end-to-end customer journey for a portfolio of different accounts.
- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
Requirements
- Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
- Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
- Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
- High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
- Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
- Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.